Common scams and how to spot them

These are some of the most common scam messages people receive by text, email, phone and post. Each page shows what the message looks like, the warning signs, what to do, and what to do if you already responded.

• Package Delivery Text Scam: “Pay a Redelivery Fee”Got a text saying your package can’t be delivered unless you pay a small fee? Learn how the delivery text scam works and what to do.
• Unpaid Toll Text Scam: How to Tell If It’s FakeTexts claiming you owe an unpaid road toll and must pay now to avoid fines are a common scam. Here’s how to check and stay safe.
• Fake Bank Fraud Alert Scam: Calls and Texts About Your AccountScammers pretend to be your bank’s fraud team to steal codes and move your money. Learn the warning signs and what real banks never ask.
• Fake Invoice and Subscription Renewal Email ScamAn email says you were charged for a subscription you never bought and gives a number to call to cancel. Here’s how this refund scam works.
• “Hi Mum, I Lost My Phone” Family Emergency Text ScamA text from a new number claims to be your child or relative who needs money urgently. Learn how the family emergency scam works.
• Tax Refund and Tax Office Scam MessagesFake tax office messages promise a refund or threaten penalties to steal your details. Learn how to spot a tax scam and check safely.
• Job Offer Text Scam: “Earn Money From Home”Unexpected job offers by text or messaging app promising easy pay for simple online tasks are often scams. Learn the warning signs.
• Prize and Lottery Win Scam: “You’ve Won!”Told you’ve won a prize, lottery or gift card you never entered? Learn how prize scams work, why you’re asked to pay, and what to do.
• How to spot any scam messageThe warning signs that most scam letters, emails and texts share.